Do I have to type in the names?

When sending your initial text messages, you will see some items in squiggly brackets {} like {first_name} and {agent_firstname} as highlighted in the screenshot below.

No, you don’t need to delete the stuff in the squiggly brackets and type in the names yourself. Anything in squiggly brackets should* autopopulate after you click the Send button.

(* I use the caveat “should” because whether CallHub will actually do what it’s supposed to do at any given time is an eternal mystery understood only by the ancient all-knowing gods themselves.)

Wouldn’t it be more user-friendly to show you what the texts will look like to the receivers BEFORE you press the Send button? Yes, yes it would. But CallHub hates us and wants to make us cry.